Passenger Assistance Training

PATS logoPassenger Assistant Training (PATS) has been developed for people who undertake the role of passenger assistant. The title of ‘passenger assistant’ also includes; escorts; passenger carers; care assistants; chaperones; helpers.

The general aim of PATS is to enable passenger assistants to carry out their responsibilities safely and effectively. The general objectives of PATS are that passenger assistants will:

  • Be aware of the legal, practical and safety issues surrounding the passenger assistant role
  • Be given help, where necessary, to improve their skills
  • Receive training on how to meet the specific needs of their passenger groups
  • Pass a theory assessment to ensure their knowledge and understanding is of an acceptable standard
  • Receive a certificate that is accepted by other PATS members throughout the country