Passenger Assistant Training (PATS) has been developed for people who undertake the role of passenger assistant. The title of ‘passenger assistant’ also includes; escorts; passenger carers; care assistants; chaperones; helpers.
The general aim of PATS is to enable passenger assistants to carry out their responsibilities safely and effectively. The general objectives of PATS are that passenger assistants will:
- Be aware of the legal, practical and safety issues surrounding the passenger assistant role
- Be given help, where necessary, to improve their skills
- Receive training on how to meet the specific needs of their passenger groups
- Pass a theory assessment to ensure their knowledge and understanding is of an acceptable standard
- Receive a certificate that is accepted by other PATS members throughout the country
